🔍 Free · Anonymous · 2 minutes

Is your cleaning provider really reliable?

7 concrete questions about your current contract. You get a score out of 21, the risk zones, and direct recommendations.

Question 1 / 7 · Team stability

Over the past 6 months, how many different people have been on site?

Count permanent staff changes and one-off replacements.

The same person or teamFamiliar faces, full continuity. 2 people, controlled turnoverA clean handover, planned transition. 3 to 4 peopleFrequent rotation, new face each time. 5 or more, I've lost countAnonymous rotation, no real follow-up.

Question 2 / 7 · Schedule stability

Does the team show up at the agreed times?

Scheduled time vs actual time, without warning.

Always, fully on timeRare variations, always announced. Generally yes, minor slippage1-2 delays per month, no structural issue. Inconsistent, several times a monthSchedules drift, never certain when. Never regular, skipped visitsSome days nobody shows up at all.

Question 3 / 7 · Scope transparency

Do you know exactly what's included in your flat rate?

Covered zones, frequency per zone, consumables, windows.

Yes, every zone and frequency detailedClear appendix I can re-read anytime. Mostly yes, a few fuzzy zonesSome points depend on "goodwill". I know the price, not really the scopeClear invoice, blurry or verbal scope. No, and every request adds a costRegular surprises on top of the flat rate.

Question 4 / 7 · Communication channel

When you raise a concern, how long before a concrete response?

Not an acknowledgement - an actual action.

Less than 24h, direct contactWhatsApp, email, phone - straight answer. 24-72h, via an intermediaryHotline or form, but it moves forward. Several days, I have to chase2-3 reminders needed to make things happen. No response, or empty wordsThey listen, nothing changes.

Question 5 / 7 · Visible quality

When you walk in each morning, what state are your premises in?

Surfaces, bathrooms, kitchen, hidden areas.

Spotless every timeClean desks, fresh bathrooms, polished floors. Good in general, some overlooked zonesDust on baseboards or vents, rest is fine. Uneven, depends on who cameSome visits good, some visibly rushed. Often disappointing, staff complainingYou wonder if anyone came.

Question 6 / 7 · Flexibility

Can you ask for an extra visit or ad-hoc adjustment?

Client meeting, trade show, VIP visit, annual deep clean.

Yes, easy and no surpriseKnown pricing framework for extras. Possible but expensive or slowMandatory quote and long lead time. Rare, always a negotiationEvery extra is a battle. No, rigid contractWe have to organise ourselves or wait.

Question 7 / 7 · Overall alignment

Would you recommend your current provider to a colleague?

Your gut feeling matters as much as the numbers.

Without hesitationAlready done, several times. Yes, with some caveatsGenerally happy, minor reservations. Only if someone asks meNot spontaneously, I stay cautious. No, I'm looking to switchI actively warn others away.

Your score

Score: 0 / 21

071421

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